Frequently asked questions

It depends on the size, the spec and what is already there — anyone quoting a firm price down the phone is guessing. What we will do is come out, look at it properly, and give you a written price with the scope set out so you can compare it like for like against anyone else.

We give you a realistic start window at the site visit rather than a date picked to win the job. Bigger work is generally booked further ahead; smaller repairs and maintenance can often be fitted in sooner.

No. The site visit and the written quote are free, and there is no obligation after it.

Tyne and Wear, Northumberland and Teesside — Newcastle, Gateshead, North Tyneside, Sunderland, Morpeth, Hexham, Alnwick, Durham and the Teesside towns. There is no call-out charge inside that area.

Both. Commercial work is a big part of what we do, so commercial clients get the sequencing, documentation and site standards they expect.

Yes — 10% for serving personnel and veterans. Mention it when you enquire and bring proof along to the site visit.

We will tell you at the site visit whether your job needs planning permission, falls under permitted development, or just needs building control sign-off, and we will work alongside your architect or building control officer through the job.

We get in touch to arrange the site visit at a time that suits you, come out and look at the job properly, then send a written quote with the scope set out in plain English. No pressure and no chasing afterwards.

The person who quotes your job is on it. One crew, start to finish — you are not handed to a different team once the deposit clears.

Swept at the end of every day and cleaned properly at the end. Handover is not signed off until we have walked it with you and closed off every item on the snagging list.